What this means
Most analytics problems come from scope, not from the dashboard itself. In practice that means date range, included business data, widget filters, access level, or misunderstanding what a metric counts.
Start with the simplest explanation first. If you reset scope carefully and the issue remains, then it becomes worth treating as a real product problem.
First checks
Check the dashboard date range and whether comparison is active.
Check included business data on the dashboard.
Check the filter badge count on the affected widget.
Check who owns the dashboard and which access level it uses.
Check whether you are on mobile, where Analytics is read-only.
Common issues and fixes
A widget says No data available
Widen the date range, remove the last widget filter you added, and confirm the right businesses are included. Many no-data states are valid empty results rather than failures.
A colleague cannot open the dashboard
Check the access level first. Then confirm their selected business and, if the dashboard uses Roles, their current role membership.
The owner can still see a dashboard others cannot
That is expected. Owners always retain visibility of dashboards they own in search, favourites, and direct links.
The numbers look wrong
Check whether you are comparing invoiced sales, cash received, tax paid, or inventory value. Then check date field, included businesses, filters, and comparison range.
I can view Analytics on mobile but cannot rearrange widgets
That is expected. Mobile is read only. Open the dashboard on desktop when you need to edit layout or widget settings.
The drilldown button is missing
Drilldown is for non-table widgets. If the widget is already a table, you are already looking at the detailed data view.
Widget export did not give me the format I expected
Use PNG or Print / Save as PDF for visual widgets. Use CSV when the widget is table based and you need the raw values.
One widget failed but the rest of the dashboard loaded
Analytics isolates widget failures, so one broken query should not block the whole dashboard. Refresh the dashboard, then re-check filters and date range on the affected widget.
Use mobile correctly
Analytics on mobile is designed for checking dashboards quickly, not for building them. Use it for confirming status, reading a KPI, or checking a trend while away from a desk.
Best Practices that prevent most issues
Name dashboards clearly and explain their purpose in the description.
Keep shared dashboards simple so people are less likely to leave narrow filters behind.
Use separate dashboards for daily control, owner review, and workshop TV use.
Train the team on the difference between invoiced value and cash received before rolling Analytics out broadly.
When to ask for support
You have reset date range, filters, and included business data and the widget still looks broken.
A user with the correct business and role context still cannot open a dashboard they should be able to access.
A widget shows an error repeatedly while other widgets remain healthy and the same issue returns after refresh.