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How to add and import your customers

Adding your customer data in Workshop means that you can easily look up their details, service history, and add them to jobs.

There are a few ways to add customers into Workshop. This is all managed in the 'My Customers' section on the left sidebar.

Adding them individually

To add customers one at a time, hit the 'New Customer' button on the top-right of the page. You'll be taken to a pop-up where you can enter details like their name, email address and telephone number.

Customer types

In the web portal, Customer type offers Retail, Corporate, Staff, Friends and family, Sponsored, Warranty / Insurance, Small Business, Trade / Wholesale, Partner and Individual. Choose it when creating or editing a customer, filter the customer list by type, or select customers and use the bulk action to change their type. The workshop default is under Configuration → Job Settings → Default customer type.

These choices classify customers. They do not set payment terms, create company billing accounts or split invoices. Existing customer types and the Retail default remain valid.

Importing a customer list

If you have a customer list you'd like to import in bulk, head to the 'Import Customers' button next to the new customer one. Here, you can upload a .xlsx, .xls or .csv file.

If you'd like to sync your customers from your POS system, check out this guide.

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