A clear cancellation policy is essential for any service business. Workshop by bikebook allows you to define and manage your cancellation terms, providing clarity for your customers and protecting your workshop's schedule and revenue.
Follow these steps to adjust your cancellation policy:
Step-by-Step Instructions:
Go to the Left-Hand Menu
From your Workshop by bikebook dashboard, locate the main navigation menu on the left side of your screen.
Go Down to 'Availability'
Scroll down the left-hand menu and click on 'Availability'. This section is where you manage your workshop's scheduling and operational rules.
Select 'Availability Settings'
Within the 'Availability' section, click on 'Availability Settings'. This page contains various configurations related to how your bookings are handled.
Scroll Down to the Section for 'Cancellation Policy'
On the 'Availability Settings' page, scroll down until you find the dedicated section for 'Cancellation Policy'. This area will present options for setting your terms.
Toggle the Appropriate Lines to Suit Your Business
Within the 'Cancellation Policy' section, you will typically find various lines or options that allow you to define your policy. These might include:
Timeframe for free cancellation: (e.g., "Customers can cancel for free up to X hours/days before their booking.")
Cancellation fee: (e.g., "Cancellations made within X hours/days will incur a Y% fee" or "a flat fee of $Z.")
No-show policy: (e.g., "No-shows will be charged X% of the service cost" or "the full service cost.")
Adjust each setting according to your workshop's preferred terms.
Important Considerations:
Clarity is Key: Ensure your policy is easy to understand for customers. Clear policies can reduce disputes and improve customer satisfaction.
Fairness: Strike a balance between protecting your business and being fair to your customers. Extremely strict policies might deter bookings.
Legal Compliance: Be aware of any local consumer protection laws regarding cancellation policies.
Communicate Broadly: Once updated, ensure your cancellation policy is also visible to customers on your booking page, FAQ, or terms and conditions.
By clearly defining your cancellation policy, you set clear expectations for your customers and protect your workshop's valuable time and resources.